Flying has become a frustrating experience for many people, and recent news about Spirit and Frontier Airlines makes it even worse. During a Senate hearing, it was revealed that these airlines paid their gate agents $26 million to target passengers with “oversized” bags. This shocking practice shows how far airlines will go to make money, even if it means harassing their customers.
Airlines have become experts at making money through hidden fees. From charging for checked bags to extra fees for legroom, travelers are often hit with unexpected costs. Now, we learn that Spirit and Frontier Airlines are paying their gate agents to enforce strict baggage rules. Frontier even admitted to paying agents $10 for every oversized bag they find.
Robert Schroeter, a Frontier executive, defended the policy by saying, “It’s a hard job.” But this does not excuse the harassment passengers face at the gate. Imagine being stopped, measured, and charged extra for a bag you thought met the airline’s rules. It’s an unpleasant and embarrassing experience.
Airlines like Spirit and Frontier paid their gate agents $26 MILLION to harass customers whose bags were “too big”.
How many of you have suffered at the hands of these greedy airlines?
pic.twitter.com/kWjoo1w6zl— Breaking911 (@Breaking911) December 4, 2024
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These airlines are not just inconveniencing passengers; they are profiting from their misery. Senator Josh Hawley (R-MO) took aim at airline executives during the hearing. He called flying with these airlines “horrible” and shared a personal story. During the pandemic, his wife and young son were threatened with a travel ban by a flight attendant because his son’s mask slipped off.
Hawley’s frustration echoes what many travelers feel. Flying has become stressful, especially for families. But while his words sound supportive, it’s important to understand the bigger picture. Hawley and many Republicans have consistently supported policies that help big corporations, including airlines, thrive at the expense of everyday people.
For years, Republicans have pushed for deregulation, which reduces government rules for businesses. While they claim it boosts competition, deregulation in the airline industry has mostly benefited the companies, not passengers. It allows airlines to charge hidden fees, merge with competitors, and cut services without fear of consequences. For example, Democrats have tried to pass laws that would limit extra fees, require airlines to be upfront about costs, and protect consumers. However, many Republicans, including Hawley’s party, have opposed these efforts, arguing they hurt businesses. This leaves passengers stuck with poor service and surprise fees.
The problems with these airlines don’t stop at fees. Spirit Airlines recently filed for Chapter 11 bankruptcy right before Thanksgiving, disrupting holiday travel for many people. Spirit is also known for terrible customer service and uncomfortable flights. They even failed to merge with JetBlue earlier this year, which could have made things even worse for travelers by reducing competition.
If air travel is going to improve, airlines need to put passengers first. Lawmakers should pass stricter rules to protect travelers from hidden fees and harassment. Transparency is key—customers deserve to know exactly what they’re paying for when they book a flight. Hawley’s criticism is a start, but real action is needed. Democrats have proposed better protections, like banning junk fees and holding airlines accountable. If Republicans truly care about fixing air travel, they need to support these changes.
Featured image via screengrab
