In Lakeland, Florida, a mother of three, Briana Boston, found herself behind bars after making a heated call to her insurance company over denied claims. The incident, which took place on December 10, has sparked conversations about frustrations with healthcare systems and the consequences of inflammatory language.
Boston, 42, reportedly ended her call to BlueCross BlueShield with the words, “Delay, Deny, Depose. You people are next.” While the phrase may seem ordinary to some, it has recently gained attention due to its connection to the tragic killing of UnitedHealthcare CEO Brian Thompson. The phrase mirrors words found on ammunition used in that incident, according to authorities.
A Lakeland, Florida, woman whose medical insurance claims were denied has been arrested after allegedly telling her insurance company, “Delay, Deny, Depose. You people are next.”https://t.co/Aq38cvu6wV
— Douglas Soule (@DouglasSoule) December 12, 2024
The Lakeland Police Department reported that Boston was upset about her denied insurance claims. She expressed her frustrations during the call, stating that insurance companies “play games” and deserve “karma” for their actions. When questioned by police at her home, Boston admitted to making the statement but insisted she didn’t mean it as a threat.
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Chief Sam Taylor emphasized the seriousness of such comments, saying,
“She’s been in this world long enough that she certainly should know better. You can’t make threats like that in the current environment that we live in and think that we’re not going to follow up and put you in jail.”
What Does “Delay, Deny, Depose” Mean?
The phrase “Delay, Deny, Depose” is widely recognized in discussions about insurance practices. It references the alleged tactics some insurance companies use to avoid paying claims: delaying responses, denying requests, and using legal means to avoid payouts. These practices were outlined in the book Delay, Deny, Defend: Why Insurance Companies Don’t Pay Claims and What You Can Do About It, which has drawn attention to the challenges policyholders face in getting the support they deserve.
Healthcare disputes often leave people like Boston feeling powerless. In a system where medical expenses can be overwhelming, many feel they are at the mercy of insurers. Boston’s statement, while controversial, reflects the frustration of countless Americans battling denied claims.
Despite her claim that she did not intend any harm, Boston’s words were interpreted as a threat. The FBI and local police acted swiftly, arresting her on charges of threatening a mass shooting or act of terrorism. Her case highlights the growing tension surrounding healthcare disputes and the fine line between expressing frustration and making threats. During her first court appearance, Boston’s attorney, Jim Headley, argued for her release, stating, “My client is 42, a married mother of three. Never had any criminal charges or convictions.” However, the judge set her bond at $100,000, citing the heightened concerns over security in today’s environment.
Boston’s arrest highlights the frustration many people feel toward insurance companies. Denied claims can lead to delays in treatment, financial stress, and emotional strain for families. While her words were alarming, they have started a bigger conversation about how insurance companies operate. Experts suggest that people read their policies carefully, appeal denied claims, and seek legal advice when needed. Staying calm and professional when dealing with insurers can also prevent misunderstandings.
Featured image via Screengrab
